Contact us
We read every email
Something not working, a bug, a feature you wish existed, a question about your account or subscription — just write. We are a small team, and the person who replies is the person who builds the app.
1. Where to write
| What it is about | Write to | Typical reply |
|---|---|---|
| Account, subscription, refunds, how something works | service@yuitalk.com | 1–2 working days |
| Privacy: access, deletion, closing your account | service@yuitalk.com | Within 30 days |
| Product suggestions, content corrections, partnerships | aaron@yuitalk.com | 1–3 working days |
2. Reporting a problem
Including these saves a round trip and gets it fixed sooner:
- The email address you registered with — required for anything account-related, so we can verify it is you.
- Device and OS version, e.g. iPhone 15 Pro / iOS 18.5.
- The app version, shown at the bottom of the profile screen.
- What you did, what you expected, and what happened instead.
- A screenshot or screen recording if you can — it usually settles the question immediately.
3. Company details
- Company
- Shanghai Minute Technology Co., Ltd. (上海米努特科技有限公司)
- Registered address
- 2F, 2900 Nanhanggang Road, Fengxian District, Shanghai, China
- Support
- service@yuitalk.com
- Everything else
- aaron@yuitalk.com